Shipping Information

We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used.

We cannot be held responsible for goods lost or delayed by common carrier, international or US Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at (631) 813-2810 for assistance.

All orders will be shipped using HS Graphics account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number either via email or in the 'additional instructions' section of the order form. If you choose to use your own account, you will be solely responsible for the insuring of your shipment. If your shipment is damaged or lost in transit, you will be responsible for the full invoiced amount of the items.

Unless otherwise specified, all shipments sent HS Graphics will insure using UPS or Federal Express services for full value. It will be included as part of our shipping and handling charges to you. Any customer not wishing to pay for this expense must communicate this to us on their Order Acknowledgement.

Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.

Finally, because HS Graphics sends its products from a network of factories around the country, orders placed on the same day may arrive at different times. If you have unique needs regarding arrival of products, please be sure to specify those needs in the 'additional instructions' section of your order form. If you have additional needs after placing an order, please call you Consultant directly. 

Split Shipping

At HS Graphics, it is no problem at all for us to send your items where they need to be. In the 'additional instructions' section of your order form, just specify that you need your order sent to multiple locations. A Customer Care Representative will call you or send you an email in order to obtain the details. We require that at least one full carton of product is shipped to each location. Freight will be billed individually for each shipment on your final invoice and a handling charge of $10.00 for each additional location may be added.

Fast Turnaround

Call us for personal assistance. Please note that you must consider delivery time when figuring out when you will receive your order. We can only guarantee that your order will leave the factory on time according to the shipping method that you specify. Rush orders often incur additional charges and you may be required to limit the complexity of your artwork. For rush orders, you must submit your art by email.

Order Movement

Once your order is reviewed, you will be faxed an Estimate for your approval that will include all details of your order including your shipping charges and a form for credit card payment (unless of course you have requested payments terms). Please return this Estimate within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please contact your representative by email or phone at (631) 291-9578.

First time orders

First-time orders from HS Graphics require prepayment in full. We recommend the use of a credit card to facilitate rapid fulfillment of your order, but you may also use a company check, money order, or even cash if you choose. Please be aware that forms of payment that require funds to clear into our account can delay your order. We will not ship orders until our bank has cleared your funds. 

Credit Cards

The majority of our customers prefer to pay for their orders by credit card. HS Graphics accepts Visa, MasterCard and American Express. We do not recommend submitting your credit card information via email; you can call in or fax your card information to us. When providing credit card information, please include your order number, the type of card, the card number, the expiration date and your full name and billing address as it appears on the card.

When paying by credit card, you will be charged 100% of the amount stated on your Order Acknowledgment upon approval. This secures the merchandise and puts the order into production to be customized. Should any overruns or under runs be applicable; we will typically charge or credit your card within 7 business days of order shipment.

HS Graphics and its representatives will hold information regarding account number and expiration dates as well as authorized signatures entirely confidential. 

Trademarks

Logos shown on products on our web site appear only to illustrate the products we offer and the variety of ways in which they can be decorated. The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that HS Graphics owns the rights to those trademarks, or that HS Graphics would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy.

Additionally, the contents of the HS Graphics web site, including, but not limited to, the arrangement and assembly, text, graphics, logos, button icons, images, audio clips and software, are copyrighted materials owned by HS Graphics. You may use our web site and its contents as a shopping resource for non-commercial use only.